Tuak88 Privacy Policy — Your Personal Data Protection

1Introduction and Scope of This Policy

This Privacy Policy is published by tuak88 ("we", "Platform", or "company") and applies to all users who access the tuak88.pro website, use our mobile app, or interact with any services we offer. This Policy forms part of our Terms and Conditions and should be read together with that document.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our commitment is to ensure that every piece of information you share with us is handled with full responsibility, transparency, and due care. We do not treat your data as a commodity — it is a trust we take seriously.

2Types of Personal Data We Collect

Tuak88 only collects information that is strictly necessary to provide a safe, fair, and legally compliant service. We do not collect excessive data or any information that is not directly relevant to the operation of our platform.

2.1 Information You Provide Directly

• Full name as stated in a valid identification document.
• National Identity Card number (MyKad) or passport number for foreign nationals.
• An active email address and Malaysian mobile phone number.
• Date of birth for age verification purposes (18 and above).
• Bank account or e-wallet details (Touch 'n Go, GrabPay) for processing deposits and withdrawals.
• KYC supporting documents such as a photo of your ID card, utility bill, or bank statement when requested.

2.2 Information Collected Automatically

• IP address, device type, operating system, and browser information.
• General location data (state/city) based on IP address.
• Game activity logs, login dates and times, and betting records.
• Session data including time spent on the platform and pages visited.
• Cookie information and similar tracking technology (explained further in Section 6).

3How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. We will not use your data for any other purpose without your prior consent.

3.1 Platform Operations

• Registering and verifying new member accounts.
• Processing deposits, wagers, and withdrawal of winnings accurately and securely.
• Maintaining transaction records for internal audit and legal compliance purposes.
• Providing effective customer support when you reach out to our team.

3.2 Security & Fraud Prevention

• Detecting and blocking suspicious or unauthorised account activity.
• Verifying your identity during the KYC process to prevent identity fraud.
• Monitoring unusual betting patterns that may indicate money laundering (AML).
• Protecting the integrity of games against system abuse or exploitation.

3.3 Service Improvements

• Analysing platform usage patterns to improve the user experience.
• Personalising game recommendations and promotions relevant to your interests.
• Testing new features and evaluating the effectiveness of our marketing campaigns.

4Information Sharing and Disclosure

We understand that your trust depends on how we manage who has access to your information. As a rule, we do not share your personal data with external parties except in the following circumstances:

4.1 Trusted Third-Party Service Providers

We work with selected service providers who help us operate this platform — including licensed payment processors, cloud infrastructure providers, and identity verification companies. All third parties are bound by strict data protection agreements and are only permitted to use your data for purposes we have specified.

4.2 Legal Requirements & Regulatory Compliance

In certain circumstances, we may be required to disclose information to relevant authorities such as the Royal Malaysia Police, Bank Negara Malaysia, or courts pursuant to a valid order. This includes investigations related to money laundering, fraud, or other criminal activities involving our platform.

4.3 Business Transfers

In the event that tuak88 undergoes a corporate restructuring, merger, or acquisition, user data may be transferred as part of the business assets. You will be notified in advance should such a situation arise.

5Data Encryption and Security Measures

Your data security is our highest priority. tuak88 continuously invests in the latest security infrastructure to ensure your information is always protected against cyber threats.

5.1 Top-Level Encryption

All data transmitted between your device and our servers is protected using TLS 1.3 encryption with a 256-bit SSL certificate. This means your information — including login credentials and financial transactions — cannot be read by any party attempting to intercept the communication.

5.2 Database Security

Data stored in our databases is protected with AES-256 encryption, role-based access control systems, and 24-hour monitoring by our internal security team. User passwords are not stored in plain text — they are hashed using the bcrypt algorithm before storage.

5.3 Two-Factor Authentication (2FA)

We encourage all members to enable two-factor authentication on their accounts. This extra security layer ensures that only you — and no one else, even if they know your password — can access your tuak88 account.

6Cookies and Tracking Technology

Tuak88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session tracking and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, currency, and display settings to provide a more personalised experience.
• Analytics Cookies: Used by our internal analytics tools to understand platform traffic patterns and usage.

6.2 Managing Cookies

You can control and manage cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our platform and your overall experience. Continued use of our platform after this notice is considered your consent to our use of cookies.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies, you have the following rights regarding your personal data:

8Data Retention Period

Tuak88 retains your personal data only for as long as it is required for the purposes stated in this policy, or as mandated by applicable Malaysian law.

• Active account data is retained for as long as your account remains active and for 7 years after account closure, in compliance with anti-money laundering (AML) requirements.
• Financial transaction records are retained for a minimum of 7 years in compliance with the Companies Act and Bank Negara Malaysia regulations.
• Security and audit logs are retained for 3 years for investigation purposes if required.
• Marketing and communications data is retained until you unsubscribe or request deletion.
• KYC information is retained for the period stipulated by the relevant regulatory authority.

When your data is no longer needed, it will be securely deleted or anonymised using established procedures to ensure it cannot be recovered.

9Child Protection

The tuak88 platform is strictly for individuals aged 18 and above. We do not knowingly accept registrations or collect personal data from anyone under the age of 18.

If you are aware that a minor is using our platform, please contact our support team immediately at [email protected].

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

We are committed to addressing every complaint seriously and within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection.